Terms of service
Last Updated: [DATE]
Welcome to Divvyam. These Terms of Service ("Terms") govern your access to and use of www.divvyam.com, including purchases of products available through our online store.
By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.
1. About [STORE NAME]
[STORE NAME] is an online retail store operated by:
Legal/Business Name: Divvyam Spiritual Private Limited
Website: www.divvyam.com
Email: divvyam.crystals@gmail.com
Phone: 7755001541
Business Address: ACE City, Greater Noida west
We sell products including natural crystals, crystal bracelets, malas, crystal stones, gifting products and related accessories.
2. Account Terms
You may browse our website without creating an account. Certain features or purchases may require you to provide accurate information.
When creating an account or placing an order, you agree to:
- Provide accurate, complete and current information.
- Keep your account credentials secure.
- Not share your account password with others.
- Notify us if you believe your account has been accessed without authorization.
- Use the website only for lawful purposes.
You are responsible for activities carried out through your account.
We reserve the right to suspend or terminate an account where we reasonably believe there has been misuse, fraud, abuse or violation of these Terms.
3. Products and Product Descriptions
We make reasonable efforts to ensure that product names, descriptions, photographs, specifications and other information displayed on our website are accurate.
However, natural crystals are natural products, and each piece may vary in:
- Colour
- Pattern
- Shape
- Size
- Texture
- Inclusions
- Natural marks and imperfections
Such variations are inherent characteristics of natural stones and should not automatically be considered defects.
Product photographs may also appear slightly different depending on lighting, photography conditions and your device or screen settings.
We do not guarantee that every product will look exactly identical to an image displayed on the website.
4. Crystal Properties and Wellness Disclaimer
Information provided on our website regarding the traditional, spiritual, symbolic or energetic properties of crystals is provided for informational and educational purposes only.
Crystal products are not intended to:
- Diagnose, treat, cure or prevent any medical condition;
- Replace professional medical, psychological or healthcare advice;
- Guarantee a particular physical, emotional, financial or other outcome.
You should consult an appropriately qualified professional for medical or health-related concerns.
Purchasing or using a crystal product does not constitute medical or therapeutic treatment.
5. Pricing and Payment
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
We reserve the right to change product prices, offers, discounts or promotions at any time. However, changes will not affect an order that has already been accepted and confirmed, except where required by law or where an obvious pricing or technical error has occurred.
Applicable taxes, shipping charges or other charges will be displayed during the purchase process where applicable.
Payments may be processed through third-party payment service providers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not generally store complete payment card details on our own systems. Payment information may be processed by authorized payment service providers in accordance with their applicable terms and privacy policies.
6. Offers, Discounts and Promotional Codes
From time to time, we may provide promotional codes, discounts, sales or special offers.
Unless otherwise stated:
- Promotional codes cannot be exchanged for cash.
- Only one promotional code may be used per order.
- Offers may have additional eligibility requirements or expiry dates.
- Promotional offers may not be combined with other offers.
- We reserve the right to withdraw or modify a promotion subject to applicable law.
The specific terms displayed with an offer will apply to that offer.
7. Order Placement and Acceptance
When you place an order, you are making an offer to purchase the selected products.
After receiving your order, we may send an order acknowledgement or confirmation. An order confirmation does not necessarily mean that the order has been finally accepted if we subsequently identify an issue such as:
- Product unavailability;
- Incorrect pricing;
- Incorrect product information;
- Payment failure;
- Suspected fraudulent activity;
- Shipping restrictions; or
- Technical or system errors.
We reserve the right to cancel or decline an order where legally permitted.
If we cancel an order after payment has been successfully received, we will initiate an appropriate refund for the amount paid for the cancelled order, subject to applicable law and payment-processing timelines.
8. Order Cancellation
Orders may be cancelled only in accordance with our applicable Cancellation and Return/Refund Policy.
Where cancellation is permitted, please contact us at:
Email: [EMAIL ADDRESS]
Once an order has been dispatched, cancellation may no longer be possible and the applicable return/refund process may apply.
We will not impose cancellation charges on consumers unless permitted by applicable law and our applicable cancellation policy.
9. Shipping and Delivery
We currently ship to locations specified on our website or during checkout.
Orders will generally be dispatched within 7 business days after successful payment and order confirmation, unless otherwise stated for a particular product.
Estimated delivery times may vary depending on:
- Delivery location;
- Courier availability;
- Weather conditions;
- Public holidays;
- Natural disasters;
- Transport disruptions;
- Government restrictions; or
- Other circumstances beyond our reasonable control.
Delivery estimates are therefore indicative unless a specific delivery commitment is expressly stated.
Once an order has been handed over to the courier, tracking information may be provided where available.
For complete information, please refer to our Shipping Policy.
10. Incorrect or Incomplete Delivery Information
You are responsible for providing accurate delivery information, including:
- Name;
- Complete address;
- PIN code;
- Phone number; and
- Other information required for delivery.
We are not responsible for delays or failed delivery caused by incorrect, incomplete or inaccurate information provided by the customer.
If an order is returned to us because of incorrect or incomplete information, additional shipping charges may apply before re-dispatch, where permitted.
11. Returns, Refunds and Exchanges
Returns, refunds, replacements and exchanges are governed by our Return & Refund Policy.
Depending on the product and circumstances, eligibility may depend on:
- Whether the product is unused;
- Whether the product is damaged or defective;
- Whether the correct product was delivered;
- The time period within which the request is submitted; and
- Whether the applicable return conditions are satisfied.
Certain products may be non-returnable where expressly stated on the product page or Return & Refund Policy, subject to applicable consumer law.
Nothing in these Terms is intended to restrict any mandatory rights available to consumers under applicable Indian law.
12. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, please contact us at divvyam.crystals@gmail.com within 7 BUSINESS DAYS days of delivery, or within the period specified in our Return & Refund Policy.
We may request photographs, videos, packaging information, order details or other reasonable information to investigate the issue.
Where a claim is accepted, we may provide an appropriate remedy such as replacement, refund or another remedy available under applicable law and our policies.
13. Intellectual Property
All content on [WEBSITE URL], including:
- Logo;
- Brand name;
- Product photographs;
- Graphics;
- Designs;
- Text;
- Videos;
- Website layout;
- Product descriptions; and
- Other original content
is owned by or licensed to Divvyam, unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.
The DIVVYAM name, logo and associated branding may not be used without authorization.
14. User Content and Reviews
If you submit reviews, photographs, comments, testimonials or other content to our website, you agree that:
- The content is truthful and does not unlawfully infringe another person's rights.
- You have the necessary rights to submit the content.
- The content does not contain unlawful, abusive, defamatory or misleading material.
By submitting content, you grant Divvyam a non-exclusive right to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
15. Prohibited Uses
You agree not to use our website:
- For any unlawful purpose;
- To commit or facilitate fraud;
- To impersonate another person or business;
- To submit false or misleading information;
- To interfere with the security or operation of the website;
- To introduce malware, viruses or harmful code;
- To attempt unauthorized access to our systems;
- To scrape, copy or commercially exploit website content without permission;
- To abuse promotional offers or discount codes;
- To place fraudulent or unauthorized orders;
- To infringe intellectual property rights; or
- In any manner that violates applicable Indian law.
16. Third-Party Services and Links
Our website may use third-party services such as:
- Payment gateways;
- Courier and logistics providers;
- Shopify and technology providers;
- Analytics services;
- Customer support tools; and
- Marketing or communication services.
Third-party services may operate under their own terms and privacy policies.
We may also provide links to third-party websites. We are not responsible for the content, availability, security or practices of third-party websites.
17. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:
- Available without interruption;
- Free from errors;
- Free from technical problems; or
- Completely secure from every possible threat.
We may temporarily suspend or modify parts of the website for maintenance, upgrades, security or other operational reasons.
18. Limitation of Liability
To the maximum extent permitted by applicable law, [STORE NAME] shall not be liable for indirect, incidental, special or consequential losses arising from your use of the website or products, except where such limitation is prohibited by law.
Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable Indian law, including applicable consumer protection rights.
Our liability, where legally permissible to limit it, will generally be limited to the amount paid by the customer for the relevant product or order giving rise to the claim.
19. Force Majeure
We will not be responsible for delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including:
- Natural disasters;
- Floods;
- Fire;
- Earthquakes;
- Epidemics or pandemics;
- War;
- Civil unrest;
- Government restrictions;
- Strikes;
- Transportation disruptions;
- Internet or infrastructure failures; or
- Other unforeseen circumstances beyond our reasonable control.
Where required by applicable law, consumer remedies will continue to apply.
20. Privacy
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and share personal information.
Where consent is required under applicable data-protection law, we will seek consent in accordance with applicable requirements. The Digital Personal Data Protection Act, 2023 provides for consent to be free, specific, informed, unconditional and unambiguous, with clear affirmative action.
21. Consumer Rights
Nothing in these Terms is intended to take away or restrict rights available to consumers under applicable Indian laws, including the Consumer Protection Act, 2019 and applicable rules and regulations.
Where any provision of these Terms conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.
22. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and the jurisdiction available to consumers under applicable law, disputes arising from these Terms or transactions with Divvyam shall be subject to the jurisdiction of the courts/competent authorities at Noida, Uttar Pradesh, India.
Nothing in this clause is intended to prevent a consumer from exercising any statutory right to approach an appropriate consumer dispute redressal forum or authority available under applicable Indian law.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
- Our business;
- Products or services;
- Website functionality;
- Applicable laws;
- Payment or shipping processes; or
- Other operational requirements.
The updated version will be published on this page with a revised "Last Updated" date.
Your continued use of the website after the updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by law.
24. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions will continue to apply.
25. Entire Agreement
These Terms, together with our:
- Privacy Policy;
- Shipping Policy;
- Return & Refund Policy;
- Cancellation Policy; and
- Other policies expressly referenced on our website
constitute the terms governing your use of our website and purchase of products from Divvyam, subject to applicable law.
26. Contact Us
If you have questions about these Terms, please contact us:
Divvyam
Email: divvyam.crystals@gmail.com
Phone: 7755001541
Business Address: ACE City, Greater Noida West
Website: www.divvyam.com
[STORE NAME] — Delivering Positive Energies.