Privacy policy

Last Updated: 14 Sep 2026

At DIVVYAM (“Divvyam”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or purchase from www.divvyam.com (the “Website”).

By using our Website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, as well as certain information automatically when you use our Website.

Information you provide

Depending on how you interact with Divvyam, this may include:

  • Full name
  • Mobile/telephone number
  • Email address
  • Billing and shipping address
  • Delivery instructions
  • Order and purchase information
  • Payment-related information
  • Account/login information, if you create an account
  • Product preferences and communications with us
  • Reviews, feedback, or other information you choose to submit
  • Information provided when contacting customer support

We generally do not directly collect or store complete payment card details. Payments may be processed securely by third-party payment service providers.

Information collected automatically

When you visit our Website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser and device type
  • Operating system
  • Pages viewed and interactions with our Website
  • Approximate location derived from technical information
  • Referring website or source
  • Date and time of visits
  • Cookies and similar technologies

We collect this information to operate, secure, analyze, and improve our Website.

2. How We Use Your Information

We may use your personal information for legitimate business purposes, including to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Process payments and refunds
  • Send order confirmations and updates
  • Provide customer support
  • Respond to your questions and requests
  • Manage your account
  • Improve our products, services, and Website
  • Personalize your shopping experience
  • Send promotional or marketing communications where permitted and where you have provided the required consent
  • Detect, prevent, and investigate fraud, abuse, unauthorized activity, or security incidents
  • Maintain business and transaction records
  • Comply with applicable legal, regulatory, tax, accounting, and law-enforcement requirements

We aim to collect and process only information that is reasonably necessary for the relevant purpose.

3. Cookies and Similar Technologies

Divvyam and our service providers may use cookies, pixels, tags, and similar technologies.

Cookies are small files stored on your device that help websites remember information and understand how visitors use the Website.

We may use cookies to:

  • Keep products in your shopping cart
  • Remember preferences
  • Maintain login sessions
  • Understand Website traffic and usage
  • Improve Website performance
  • Measure marketing effectiveness
  • Provide relevant advertising where applicable
  • Detect security issues and prevent fraud

Some cookies are essential for the Website to function and cannot be disabled through certain Website settings.

You may be able to control or delete cookies through your browser or device settings. Disabling certain cookies may affect Website functionality.

4. Third-Party Services

We work with trusted third-party service providers to operate our business and provide services to you.

These may include:

  • Shopify – Website and e-commerce infrastructure
  • Payment gateways and payment processors
  • Shipping and logistics providers
  • Website analytics providers
  • Marketing and communication platforms
  • Customer-support tools
  • Technology, hosting, security, and fraud-prevention providers

These service providers may process information on our behalf or independently where necessary to provide their services.

For example, when you place an order, information such as your name, contact number, shipping address, and order details may need to be shared with payment, fulfilment, and delivery partners.

Third parties may have their own privacy policies governing their handling of information.

5. Payments

Payments made through our Website may be processed by third-party payment service providers.

Depending on the payment method you choose, the payment provider may collect and process payment information in accordance with its own privacy policy and applicable security requirements.

Divvyam does not intend to store complete debit-card, credit-card, banking, or other sensitive payment credentials on its own systems unless specifically required and lawfully permitted.

6. Sharing of Information

We do not sell your personal information as a standalone commercial product.

We may share information where reasonably necessary with:

  • Payment processors
  • Shipping and courier partners
  • Technology and hosting providers
  • Customer-support providers
  • Analytics and marketing service providers
  • Professional advisers, auditors, accountants, or legal advisers
  • Government authorities or law-enforcement agencies where required by applicable law
  • Other parties where necessary to protect our legal rights, Website, customers, or business

We seek to ensure that information is shared only for appropriate purposes and to the extent reasonably necessary.

7. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

These measures may include access controls, secure technologies, authentication mechanisms, monitoring, and appropriate safeguards provided by our technology and payment partners.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal-data breach requiring notification under applicable law, we will take appropriate steps in accordance with applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Completing transactions
  • Providing customer support
  • Maintaining business and financial records
  • Handling disputes
  • Preventing fraud
  • Complying with legal, tax, accounting, and regulatory obligations

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

  • Request information about personal data we process about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally applicable
  • Withdraw consent where processing is based on consent
  • Request information about how your personal data is being used
  • Raise a grievance regarding our processing of your personal data
  • Exercise other rights available to you under applicable Indian data-protection law

Where processing is based on consent, applicable law provides for withdrawal of consent, subject to legal limitations and consequences associated with such withdrawal.

To exercise an applicable right, contact us using the details provided below. We may need to verify your identity before processing certain requests.

10. Marketing Communications

If you provide the necessary consent, we may send you information about:

  • New products
  • Special offers
  • Crystal collections
  • Gifting ideas
  • Promotions
  • Divvyam updates

You can unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us.

Transactional communications, such as order confirmations, shipping updates, payment notifications, and important service messages, may still be sent where necessary to fulfil your order or provide the requested service.

11. Children's Privacy

Our Website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at divvyam.crystals@gmail.com.

12. External Links

Our Website may contain links to third-party websites, applications, social-media platforms, payment services, or other external services.

We are not responsible for the privacy practices, security, or content of those third parties.

We encourage you to review their respective privacy policies before providing personal information.

13. International Data Processing

Some of our technology and service providers may process information from locations outside India.

Where personal information is transferred or processed outside India, we will take steps required under applicable Indian law and our contractual arrangements with relevant service providers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact us:

DIVVYAM
Email: divvyam.crystals@gmail.com
Phone: 7755001541
Business Address: ACE City, Greater Noida West
Website: www.divvyam.com

We will also make reasonable efforts to acknowledge and address privacy-related requests and customer grievances within the timelines required by applicable law.

Your Data Matters to Us

At Divvyam, we believe trust is an important part of every customer relationship. We aim to handle your information responsibly, transparently, and only for legitimate purposes connected with providing and improving our services.

Divvyam — Delivering Positive Energies.