Shipping policy

Last Updated: [DATE]

At DIVVYAM, we carefully pack every order so your crystals, bracelets, malas and gifting products reach you safely. We aim to process and deliver every order as quickly and reliably as possible.

Please review the information below to understand our shipping and delivery process.

1. Shipping Methods

We currently offer shipping across India through trusted courier and logistics partners.

Depending on your location and the products in your order, your shipment may be delivered through one of our available courier partners.

Available shipping options, where applicable, will be displayed during checkout.

Standard Shipping

Our standard shipping service is available for most locations across India.

Estimated delivery: [X–X BUSINESS DAYS]

Express Shipping

Where available, customers may be offered an express delivery option at checkout.

Estimated delivery: [X–X BUSINESS DAYS]

Express shipping may not be available for every PIN code.

2. Order Processing Time

Orders are generally processed and prepared for dispatch within [PROCESSING TIME] business days after successful payment and order confirmation.

Our processing time includes:

  • Order verification
  • Product quality check
  • Careful packaging
  • Order preparation
  • Handover to the courier partner

Orders placed on weekends or public holidays may be processed on the next business day.

Certain products, customised orders, pre-orders or special collections may require additional processing time. Any applicable additional time will be mentioned on the relevant product page.

3. Delivery Timeframes

After your order has been dispatched, the estimated delivery time is:

India: [X–X BUSINESS DAYS]

Delivery times can vary depending on your location and courier service availability.

Remote locations, certain PIN codes and areas with limited courier coverage may require additional delivery time.

The delivery timeframe displayed at checkout or communicated with your order should be treated as the most relevant estimate for your shipment.

4. Shipping Costs

Shipping charges will be calculated and displayed at checkout before you complete your purchase.

Our current shipping charges are:

  • Standard Shipping: [SHIPPING COST]
  • Express Shipping: [EXPRESS SHIPPING COST, IF APPLICABLE]
  • Free Shipping: [FREE SHIPPING THRESHOLD, IF APPLICABLE]

For example, if you offer free shipping above a certain order value:

Free shipping is available on orders above ₹[AMOUNT].

Shipping charges may vary depending on order value, destination, package weight or shipping method.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

You may receive your tracking details through:

  • Email
  • SMS
  • WhatsApp
  • Your DIVVYAM account/order page

You can use the tracking information to check the current status of your shipment.

Please allow [X–X HOURS] after dispatch for tracking information to become active in the courier system.

6. Delivery Attempts

Our courier partner will normally make delivery attempts at the address provided during checkout.

To avoid delivery delays, please make sure that your:

  • Name is correct;
  • Complete delivery address is provided;
  • PIN code is accurate;
  • Mobile number is reachable; and
  • Any relevant landmark or delivery instructions are included.

If a courier partner is unable to deliver the package after the permitted delivery attempts, the shipment may be returned to us.

Additional shipping charges may apply if you request re-dispatch of a returned shipment due to an incorrect address, unavailable recipient or other circumstances attributable to the customer, subject to applicable law.

7. Delivery Delays

While we work with our courier partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather;
  • Natural disasters;
  • Public holidays;
  • Transportation disruptions;
  • Courier service interruptions;
  • High shipment volumes;
  • Address or PIN-code issues;
  • Government restrictions; or
  • Other unforeseen circumstances.

If your shipment is delayed, please contact us at [EMAIL ADDRESS] with your order number and we will help you check its status.

8. Incorrect, Incomplete or Changed Address

Please carefully check your shipping address before completing your order.

If you notice an incorrect address after placing an order, contact us as soon as possible at:

[EMAIL ADDRESS]

We will try to update the address before the order is dispatched.

Once the order has been shipped, we may not be able to change the delivery address.

DIVVYAM is not responsible for delivery delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

9. Damaged Package or Product

We carefully inspect and pack products before dispatch.

If your package appears visibly damaged at the time of delivery, please:

  1. Take photographs/videos of the package before opening it.
  2. Open the package carefully and check the products.
  3. Take photographs/videos of any damage.
  4. Contact us at [EMAIL ADDRESS] within [X BUSINESS DAYS] of delivery.
  5. Include your order number and supporting photographs/videos.

This information helps us investigate the issue with our courier partner and provide an appropriate resolution in accordance with our Return & Refund Policy.

10. Missing or Incorrect Items

If your order contains a missing, incorrect or different product, please contact us at [EMAIL ADDRESS] within [X BUSINESS DAYS] of receiving the order.

Please provide:

  • Order number;
  • Product name;
  • Description of the issue; and
  • Photographs/videos of the package and products received, where applicable.

We will review the matter and provide an appropriate resolution in accordance with our policies and applicable law.

11. International Shipping

[CHOOSE ONE]

Option A — If you currently do NOT offer international shipping:

At present, DIVVYAM ships only within India. We do not currently offer international shipping.

We hope to make DIVVYAM available to customers outside India in the future.

Option B — If you DO offer international shipping:

DIVVYAM may offer international shipping to selected countries.

International shipping charges and estimated delivery times will be displayed at checkout where available.

Customers are responsible for any applicable customs duties, import taxes, local taxes or other charges imposed by the destination country, unless otherwise stated at checkout.

International deliveries may be subject to customs clearance and may therefore take longer than the estimated delivery timeframe.

We recommend checking your country's applicable import requirements before placing an international order.

12. Shipping Restrictions

Certain products or orders may not be eligible for delivery to specific locations due to courier restrictions, regulatory requirements or other logistical limitations.

If we are unable to deliver an order to your selected location after the order has been placed, we will contact you and provide an appropriate resolution, including refunding the applicable amount where appropriate.

13. Lost or Undelivered Shipments

If tracking information indicates that your package has been delivered but you have not received it, please contact us at [EMAIL ADDRESS] as soon as possible.

We may work with our courier partner to investigate the shipment.

Please retain any relevant delivery information, SMS/email notifications and other details that may assist with the investigation.

14. Contact Us

If you have any questions about shipping or delivery, please contact us:

DIVVYAM
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

Please include your order number when contacting us about an existing order so that we can assist you more quickly.

✨ DIVVYAM — Delivering Positive Energies

We carefully pack every order with the hope that your DIVVYAM experience is as beautiful as the products you receive.