Refund policy

Last Updated: 27-09-2026

At DIVVYAM, we want you to feel confident when shopping with us. We carefully inspect and pack our crystals, bracelets, malas and gifting products before dispatch.

If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are happy to help.

1. Return Eligibility

You may request a return within [X DAYS] of receiving your order, provided the product meets the applicable return conditions.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, tags and accessories, where applicable.
  • The product should not have been damaged, altered or misused after delivery.
  • You must provide your order number and relevant details when submitting the return request.
  • For damaged, defective or incorrect products, photographs/videos may be requested to help us verify the issue.

Because many of our products are natural crystals, minor variations in colour, pattern, inclusions, texture, shape and natural markings are normal characteristics of natural stones and are not considered defects by themselves.

2. Return Timeframe

Return requests must be submitted within [X DAYS] from the date the order was delivered.

To initiate a return, contact:

Email: [EMAIL ADDRESS]

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photographs/videos, where applicable

Requests submitted after the applicable return period may not be eligible, except where required by applicable law.

3. How to Initiate a Return

Step 1 — Contact Us

Email [EMAIL ADDRESS] with your order number and reason for requesting the return.

Step 2 — Return Approval

Our team will review your request and confirm whether the product is eligible for return.

Step 3 — Pack the Product

If approved, please pack the product securely using its original packaging wherever possible.

Step 4 — Return the Product

The product should be returned using the return instructions provided by DIVVYAM.

Step 5 — Inspection

Once we receive the returned product, we may inspect it to confirm that it meets the applicable return conditions.

Step 6 — Refund or Replacement

Once the return is approved after inspection, we will process the applicable refund or replacement.

4. Refund Process and Timing

Once your returned product has been received and approved, we will initiate the refund within [REFUND PROCESSING TIME] business days.

The actual time for the amount to appear in your account may depend on your:

  • Bank;
  • Card issuer;
  • Payment gateway;
  • UPI provider; or
  • Other payment service provider.

Refunds will generally be made to the original payment method used for the order.

For Cash on Delivery (COD) orders, we may request appropriate bank/UPI details to process the refund.

5. What Amount Will Be Refunded?

For an approved return, the refund will generally cover the amount paid for the eligible returned product.

Where applicable, the refund may also include shipping charges or other amounts that are required to be refunded under applicable law or our policy.

Any non-refundable charges, where legally permissible, will be clearly communicated to you.

We will not use this policy to restrict any mandatory refund or consumer rights available under applicable Indian law.

6. Exchange Options

Where available, DIVVYAM may offer an exchange for:

  • A different size;
  • A different product; or
  • The same product in case of a manufacturing/quality issue.

Exchange availability depends on product availability.

If the replacement product has a higher price, you may need to pay the applicable difference.

If the replacement product has a lower price, we will provide an appropriate adjustment/refund where applicable.

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

7. Damaged or Defective Products

We take care to inspect and pack every product before dispatch.

If you receive a damaged, defective or incorrect product, please contact us within [X DAYS] of delivery.

Please provide:

  • Order number;
  • Photographs of the outer package;
  • Photographs/videos of the product;
  • Description of the issue; and
  • Any other information reasonably required to investigate the claim.

For packages that appear damaged on delivery, we recommend taking photographs/videos before opening the package.

If the issue is verified, DIVVYAM may provide an appropriate remedy, such as:

  • Replacement;
  • Refund; or
  • Another remedy available under applicable law.

For an approved damaged, defective or incorrect-product claim, DIVVYAM will bear the applicable return shipping cost, where the return is arranged through our designated process.

8. Change-of-Mind Returns

If you simply change your mind about a purchase, return eligibility will depend on the product and the conditions specified in this policy.

Where such a return is accepted, the product must generally be unused, undamaged and in its original packaging.

Return shipping charges: [CUSTOMER / DIVVYAM]

Any applicable deduction will be communicated before the refund is processed.

9. Non-Returnable Items

The following products may generally not be eligible for return:

  • Products specifically marked as non-returnable on the product page;
  • Products that have been used, worn, altered or damaged after delivery;
  • Products returned without the required original packaging where such packaging is necessary to establish return eligibility;
  • Customised or personalised products, where applicable;
  • Products damaged due to improper use, handling or storage;
  • Products returned after the applicable return period.

Important: Non-returnable status does not exclude remedies available to consumers for products that are defective, damaged, incorrectly supplied or otherwise covered by mandatory consumer protection law.

10. Natural Crystal Variations

DIVVYAM sells natural crystals and crystal-based products.

Natural crystals can have unique:

  • Colour variations;
  • Patterns;
  • Inclusions;
  • Veins;
  • Cloudiness;
  • Surface marks;
  • Shapes; and
  • Textures.

These natural characteristics make every crystal unique.

A product that differs slightly from the photograph due to its natural characteristics, photography, lighting or screen settings may not qualify as a defective product.

11. Return Shipping Costs

Damaged, Defective or Incorrect Products

If we confirm that you received a damaged, defective or incorrect product, DIVVYAM will arrange or bear the applicable return shipping cost, subject to the return process communicated by us.

Other Eligible Returns

For other approved returns, the return shipping cost will be:

[CUSTOMER / DIVVYAM]

Any applicable return shipping charge will be communicated before the return is completed.

12. Returns That Do Not Meet the Conditions

If a returned product does not meet the applicable return conditions, for example because it has been used, damaged after delivery or returned outside the permitted period, we may decline the return.

Where appropriate, we may offer to send the product back to you at your cost.

This does not affect any rights you may have under applicable Indian law.

13. Refund Delays

If you have been informed that your refund has been processed but have not received it within the expected timeframe, please:

  1. Check your bank/card/UPI account.
  2. Check with your payment provider.
  3. Contact us at [EMAIL ADDRESS] with your order number.

We will assist you in checking the refund status.

14. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at:

[EMAIL ADDRESS]

Cancellation may be possible only before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

15. Refunds for Cancelled Orders

If an eligible order is cancelled after payment has been received, we will initiate the applicable refund to the original payment method.

Refund processing will generally begin within [REFUND PROCESSING TIME] business days after cancellation is confirmed.

The time taken for the refund to appear in your account may vary depending on the payment provider or bank.

16. Contact Us

For return, refund, replacement or exchange requests, please contact:

DIVVYAM
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

Please always mention your order number when contacting us about a return or refund.

17. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict or override any mandatory rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a greater right or remedy than this policy, the applicable law will prevail.

DIVVYAM — Delivering Positive Energies

We believe that shopping should feel simple, transparent and trustworthy. If something isn't right with your order, please reach out to us and we'll do our best to make it right.